Carrot Cars Reviews
(Rated by 7 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.8
Base on 7 Reviews
Ratings by Feature
Ratings by Feature
- Shipping & Delivery4.3
- Return Policy4.3
- Good Value4.5
- Price & Quality4.5
- Customer Service4.5
Recent Customer Reviews (7)
Sebastian Baader
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Leonie Sanger
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Christa White
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Vernia Parry
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Maximilian Eiffel
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Andreas Lowe
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Bradamate Tanguay
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Carrot Cars Pros & Cons
Pros
1
Reliability and Punctuality: Carrot Cars guarantees punctuality and never cancels pre-booked journeys, ensuring peace of mind for customers.
2
Quality Service: The company offers a premium minicab service with academy-trained staff, ensuring friendly, efficient, and professional service.
3
Safety: All drivers and vehicles have individual PCO minicab licences and have been checked by the CRB, with cars having their MOT done at least twice a year.
4
Convenience: The Carrot Cars app provides seamless navigation and efficient booking, allowing customers to manage their bookings and track their assigned vehicles in real-time.
5
Meet & Greet Service: The company offers a convenient Meet & Greet service at various London airports, where drivers will be waiting at the arrivals hall to assist with luggage and escort customers to their vehicles.
6
Comfort: The fleet of well-maintained vehicles is equipped with modern amenities to ensure a comfortable ride.
CONS
1
Driver Selection Process: The company has a rigorous selection process, accepting only an average of five drivers out of hundred applications, which might limit the availability of drivers.
2
Potential for High Ride Cancellation Rates: Although not mentioned as a specific con, the industry context suggests that high ride cancellation rates can be an issue in some companies, although Carrot Cars emphasizes its commitment to reliability.
Carrot Cars Features and Benefits
Features
Reliability and Punctuality
Carrot Cars guarantees punctuality and never cancels pre-booked journeys, ensuring peace of mind for customers.
Quality Service
The company offers a premium minicab service with academy-trained staff, ensuring friendly, efficient, and professional service.
Safety
All drivers and vehicles have individual PCO minicab licences and have been checked by the CRB, with cars having their MOT done at least twice a year.
Convenience
The Carrot Cars app provides seamless navigation and efficient booking, allowing customers to manage their bookings and track their assigned vehicles in real-time.
Meet & Greet Service
The company offers a convenient Meet & Greet service at various London airports, where drivers will be waiting at the arrivals hall to assist with luggage and escort customers to their vehicles.
Comfort
The fleet of well-maintained vehicles is equipped with modern amenities to ensure a comfortable ride.
Customer Reviews
Customers have praised Carrot Cars for its great service, clean vehicles, and friendly drivers.
Awards and Recognition
Carrot Cars is a multi-award-winning private car hire company, recognized for its exceptional transportation services.
10 Carrot Membership
£10 per month, with 2 months free if paying for 1 year. Includes a 5% discount on all journeys, access to a members-only booking hotline, and immunity to industrial strike action price hikes.
18 Carrot Membership
£18 per month, with 2 months free if paying for 1 year. Includes a 10% discount on all journeys, access to a members-only booking hotline, up to 1 hour of free waiting time at airports, and immunity to industrial strike action price hikes.
24 Carrot Membership
£24 per month, with 2 months free if paying for 1 year. Includes a 15% discount on all journeys, access to a members-only booking hotline, up to 1 hour of parking at airports, and up to 3 hours of free waiting time at airports.
Hourly Chauffeur Service
Pricing based on an hourly rate with a minimum of five hours hire and a maximum of ten hours hire, with a half-hour break for the driver after every four hours of driving. Includes free mileage up to ten miles per hour, with a minimum of 50 miles per hire.
Transparent Earnings
25.5% commission rate per job with no hidden costs.
Flexibility in Jobs
All jobs are assigned through the Driver App, allowing drivers to choose their preferred jobs for the next day and beyond.
Congestion Zone Benefits
Earn an extra £5 for every job to or from the Congestion Charge Zone, regardless of the Zone Charge status.
Premium Fleet
Tesla, Volkswagen, Mercedes, and other premium vehicles ensure a comfortable and stylish ride.
24/7 Service
Available 24/7/365 to cater to all travel needs, including flight monitoring and 30-minute wait times.
Baby Seats and Pet Transport
Immaculately cleaned and sanitized baby seats, as well as transport kennels for pets, are available upon request.
Advanced Technology
Driver App features include receiving and managing job assignments, adding additional charges, automatic calculation of waiting charges, and direct communication with the control room. In-App Navigation allows selection of preferred map system and automated arrival text notifications to customers.
Customer Support
Weekly statements sent to your email, and 24/7/365 control center support for any assistance needed.
Luggage Accommodation
Variety of vehicle sizes: From Standard (max 4 passengers, 2 bags) to XXL (max 8 passengers, 6 bags), ensuring there is a vehicle to suit all luggage and passenger requirements.
Professional Drivers
All drivers undergo rigorous training at the academy level, ensuring a professional and efficient service.
Safety and Security
All drivers and vehicles have individual PCO minicab licenses, and vehicles are checked by the CRB. Special insurance covers you in case of an event.
Customer Satisfaction
Countless testimonials praise Carrot Cars for promptness, courteous drivers, and exceptional customer service, reflecting the company’s commitment to exceeding expectations.